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Frequently asked questions
Reload 101 Intelligence Product Nutrients Reload App Order & Shipment Safety & Privacy
Reload 101

How does Reload work?

What is Reload Health?

Reload Health is a next generation wellness platform that provides you with personalized supplements as well as custom nutritional and lifestyle recommendations.

Each month we fill the gaps in your diet, lifestyle and wellness issues with personalized recommendation, for free.

The one-off or monthly subscription allows you and your family to receive directly our signature box of daily nutrient packs. Each month, each nutrient pack formulation is (re)calibrated to fit your health needs, utilizing nutrient combinations that are unique to your body, lifestyle, and wellness balance.

With Reload Health, you will be free from the confusion and stress associated with buying unnecessary foods or vitamins, storing multiple bottles and remembering when and how to take your supplements.

Take the Reload Assessment to find out!

How does it work?

The first step is to take the Reload Assessment, which should take between 10 to 20 minutes. It is important to go through the whole process since the Reload system leverages all your answers to bring you the most accurate and personalized set of recommendations (Nutrients, Nutrition and Lifestyle).

You will then access your results through the Reload Dashboard with the option to order either immediately or later your Personalized Nutrient Pack

If you chose to acquire your pack or subscribe to a monthly plan, you will be able to download and use the Reload premium App (See more about the Reload App) that offers unique nutritional and lifestyle analysis features. The regular use of the App allows a fine follow-up of your wellness and a monthly fine tuning of your nutrient recommendations.

48 to 72h after your purchase and at the end of each subsequent month, you will receive a personalized nutrient pack that contains 60 pouches with two daily serving corresponding to a morning and an afternoon serving to better balance your needs.

What is different about the Reload approach?

Reload is unique since it goes granular and very detailed into the understanding of your Wellness and Health imbalances. Existing services that claim to offer personalized supplements merely create custom profiles that more or less fit your needs. But they fail to assess all the important parameters of your wellbeing. Reload gathers many unique points:

- The most comprehensive set of scientific publications (70,000) with constant update and real-time curation and proprietary scoring.

- An important weight put on Ayurvedic analysis that offer a holistic and complementary pattern to understand and improve your Health imbalances

- A Systematic interpretation of your Health though Functional medicine to understand and resolve your wellbeing issues at their Root levels.

How much does it cost?

Current pricing is dynamic and will depend on the specific nutrient recommended and/or selected in your personalized pack. You can select a minimum of 6 nutrients up to 16 nutrients for your daily serving pouches. Remember that the delivery is free of charge!

Can I customize my order?

Once you have been through the Reload Assessment you can freely customize your order by selecting items/pills to add or withdraw your personalized pack and also adjust the quantity of each similar nutrient from one to three similar cap/pill.

Intelligence

About Reload Intelligence

What is different about the Reload approach?

Reload is unique since it goes granular and very detailed into the understanding of your Wellness and Health imbalances. Existing services that claim to offer personalized supplements merely create custom profiles that more or less fit your needs. But they fail to assess all the important parameters of your wellbeing. Reload gathers many unique points:

- The most comprehensive set of scientific publications (70,000) with constant update and real-time curation and proprietary scoring.

- An important weight put on Ayurvedic analysis that offer a holistic and complementary pattern to understand and improve your Health imbalances

- A Systematic interpretation of your Health though Functional medicine to understand and resolve your wellbeing issues at their Root levels.

What is special about Reload nutrient recommendation?

Beyond the Intelligence developed and under constant improvement, Reload aims at being the most precise nutrient recommendation company out there. We take care at tracing any potential interaction between recommended nutrients that could hinder the bioavailability of one or more of them. We also screen for potential nutrient synergies to provide you with a potential mix that acts synergistically in the improvement of your Health imbalances. Furthermore, we leverage a comprehensive database of potential Drug Interactions to avoid any risk related with your ongoing medical treatment. Finally, each nutrient recommendation takes into account the best moment of the day to be ingested. This is why your Pack comes with two daily pouches of nutrient caps: A morning and an afternoon serving.

Product

General product questions

How does it work ?

The first step is to take the Reload Assessment, which should take between 10 to 20 minutes. It is important to go through the whole process since the Reload system leverages all your answers to bring you the most accurate and personalized set of recommendations (Nutrients, Nutrition and Lifestyle).

You will then access your results through the Reload Dashboard with the option to order either immediately or later your Personalized Nutrient Pack

If you chose to acquire your pack or subscribe to a monthly plan, you will be able to download and use the Reload premium App (See more about the Reload App) that offers unique nutritional and lifestyle analysis features. The regular use of the App allows a fine follow-up of your wellness and a monthly fine tuning of your nutrient recommendations.

48 to 72h after your purchase and at the end of each subsequent month, you will receive a personalized nutrient pack that contains 60 pouches with two daily serving corresponding to a morning and an afternoon serving to better balance your needs.

Can I retake the entire Assessment ?

There are two possibilities: You might want to reinitiate the Assessment before completing it. In that case, click on the Reload icon on the top left corner of the Assessment page in your web browser, this will bring back to the beginning. Otherwise, if your answers have already been processed, you might click on the reset link in your Assessment Dashboard page.

What if i do not go through the entire Assessment and stop along the way ?

No panic, you should be able to continue answering the quiz exactly where you left it since we store your data locally on your device. Note that these data will automatically be erased after a few weeks.

What is Reload myPack ?

As a potential client, you might to directly select the nutrient you wish to gather in your personalized pack. Even though you wish not to rely on Reload expertise, you will benefit from Reload nutrient quality excellence, competitive pricing, and mostly from the granularity of information for each nutrient you wish to select.

Can I just order one month ?

Sure! You can choose to realize a one-off purchase to try us out, before potentially activating the subscription option. Keep in mind that for now the Reload Premium App access is only reserved to subscription users. Also it is important to mention that a nutritional regimen (whether through supplement or food) might be followed for a minimum of time to show some results.

When do I sign-up ?

Your sign-up will automatically occur after you complete the Reload Assessment and proceed to the purchase of a one-off or subscription pack. Your password will be set-up when trying to login for the first time to the Reload dashboard through the “First Access” button on the Login page of the Reload website. If you do not choose to buy any pack, your nutrient recommendations results will still be available when clicking on the Reload Assessment link (stored on your device through local storage) and stored in our system for a maximum of 3 months.

Nutrients

General Nutrients questions

How does Reload select your nutrients ?

Reload is more than picky about its offering. We lay a strict and non-negotiable emphasis on the quality of nutrients and vitamins we serve you. This means a strict control of the supply-chain but mostly an offering filtering the most potent and bioavailable chemical forms for each nutrient.

What is Chronobiology?

Chronobiology knowledge about nutrient intake offers information about the ideal window for a specific nutrient intake. This information is critical to optimize and better divide the total serving of caps that the Reload system calculates. Since our body follows a circadian rhythm, each nutrient has a specific window for optimal metabolism that the Reload system takes into account.

What is Bioavailability?

Nutrient bioavailability can also be described as nutrient activity or absorption and can tremendously vary according to many factors. One key element is the chemical composition of the nutrient that can either show absolute superiority or relative edge according to the specific biology of the individual. One example is B12 (see Cases). Cyanocobalamin commonly used in the supplement Industry shows poor cellular activity versus superior forms such as methylcobalamin or hydroxocobalamin. On the other hand, nutrients such as magnesium can help different issues according to its chemical structure. For example magnesium threonate will support cognition while magnesium citrate will help more in bowel movements issues.

How to differentiate each pill in my pack?

Well, each order is accompanied by a pamphlet that lets you recognize each supplement and provide you with its nutritional value. You can also refer to your personalized nutrient recommendation Dashboard where each nutrient appears with its respective pill image and infos.

What about your ecological footprint?

Reload is eco friendly and that's why we minimize packaging in your delivery cycle. The first month we send a recyclable cardboard box and our pouches are 100% compostable to minimize the use of plastic and reduce your carbon footprint.

Reload App

App questions

What is Reload App ?

Reload is more than picky about its offering. We lay a strict and non-negotiable emphasis on the quality of nutrients and vitamins we serve you. This means a strict control of the supply-chain but mostly an offering filtering the most potent and bioavailable chemical forms for each nutrient.

Order & Shipment

General Order questions

Where do you ship?

Currently we do only ship to the US & Canadian territories. Reload will soon be available all over Europe, make sure to follow us at @reload.health and we'll definitely announce when we ship to your corner!

Your order will ship within 24 hours of processing and should arrive in 2-5 business days. All orders are shipped via USPS priority mail.

Please keep in mind there is no shipping on Sundays or holidays. Postal services are closed on the following days.

Can I update my shipping address?

Yes you can! Log in to your account and you can change your address for future orders in Menu/MyPack/shipping. If an order has already been processed, this change will affect your next order.

My billing and shipping addresses are different, is that okay ?

Totally fine! We actually don't need your billing address to verify your payment info :)

Order Tracking

Can I track my order?

Sure!Once you‘ve placed your order, you’ll receive an email with the tracking number to track your delivery.

My tracking hasn't updated, what's happening?

So sorry about this! Carriers and tracking can be tricky sometimes. Tracking information often takes up to 24 hours to update once an order has been shipped. If you notice that your tracking hasn't updated since long, reach out USPS.

What's the status of my order?

You can check the status of your order by going to Menu /my Pack/ Order History and clicking into the order you're wondering about.

What forms of payment do you accept?

We currently accept Paypal, Visa, MasterCard, American Express.

Safety & Privacy

General Privacy questions

How does Reload protect my data ?

Health & Wellness related data are critical and Reload places a primordial focus on data security best practises. Our security process is compliant with the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding protected health information. Furthemore, all your data is made anonymous so no-one can potentially identify you. We will never use or sell your data, even anonymously, for secondary usage.

Please refer to our Privacy Policy for further information

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