As of February, 25th, 2021
This Privacy Notice relates to the information collection and use practices of
Reload Health SAS related with our Services, which are made available to you through our Platform (the
“Platform”). The Reload Platform includes its website located at Reload.co, its online Assessment
(assessment.reload.co), Mobile App and Recommendation Dashboard(s).
Description of Users and Acceptance of Terms
publicly-available content (“Visitors”), and customers who have purchased part of our Services (One-time
purchase and/or subscription) (“Customers”). By visiting our Platform, Visitors are agreeing to the
Information Collection & Received
In the course of operating the Platform, and the Services, Reload Health SAS will
collect (and/or receive) the following types of information. You authorize us to collect and/or receive
In order for us to help you build your Personalized recommendations (Nutrient, Nutritional,
Lifestyle), you will be asked to provide us with personal information about yourself, such as your
first name, e-mail address, gender, age and zip code. If you would like to purchase one of our
Services, you will be required to provide us with additional personal information about yourself,
such as your name, and shipping address. All information that we receive under this section is
collectively called “Personal Information.” We do not collect any Personal Information from Visitors
when they use the Platform, unless they provide such information voluntarily. However, we do at
times collect contact information about prospective customers from third-party sources, including
promotional and marketing partners.
In order for us to help you build your Personalized recommendations (Nutrient,
Lifestyle), you will be asked to provide us with some information about your health and wellness,
including but not limited to, your health goals, your diet, your lifestyle, your wellness, symptoms
and medical conditions that you have experienced (collectively, the “Wellness Information”). These
information might be provided “statically” through Reload Assessment and “dynamically” through the
use of Reload App.
In order to purchase one of our Services, you will be required to provide certain
addition to the Personal Information noted above. Such information may include a credit card number,
expiration date, billing zip code, activation code, and similar information (collectively, the
“Billing Information). Such Billing Information will be collected and processed by our Third Party
we do not obtain access to any Billing Information.
When Customers place an order for their Personalized Reload Pack(s), we will also
receive certain information, including but not limited to, the Products in their Personalized Reload
Pack(s) (“Order Information”).
In addition to the Personal Information, Wellness Information, Order Information,
and the Billing
Information, we may collect additional information (collectively, the “Other Information”). Such
Other Information may include:
From Your Activity:
In an ongoing effort to improve the Platform and the Services, we automatically
information when Visitors visit the Platform, and when Customers use the Services. Such
information includes, without limitation, IP addresses, browser type and language, referring and
exit pages and URLs, date and time, amount of time spent on particular pages, what sections of
the Platform Visitors visit, and similar information concerning your use of the Services.
We collect information using “cookie” technology. Cookies are small packets of data
Platform stores on your computer’s or mobile device’s hard drive so that your computer will
“remember” information about your visit. We may use both session cookies (which expire once you
close your web browser) and persistent cookies (which stay on your computer until you delete
them) to help us collect Other Information and to enhance your experience using the Services.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your
browser settings to notify you when you receive a cookie, which lets you choose whether or not
to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject
cookies. Please note that doing so may negatively impact your experience using our online
services, as some features and services on our online services may not work properly. Depending
on your device and operating system, you may not be able to delete or block all cookies. In
addition, if you want to reject cookies across all your browsers and devices, you will need to
do so on each browser on each device you actively use. You may also set your email options to
prevent the automatic downloading of images that may contain technologies that would allow us to
know whether you have accessed our email and performed certain functions with it.
Third-Party Analytics & Advertising:
We may use one or more third-party analytics services (such as Google Analytics) to
your use of the Services, compile reports on activity, collect demographic data, analyze
performance metrics, and collect and evaluate other information relating to the Services and
mobile and Internet usage. We may also permit third-party online advertising networks, social
media companies and other third-party advertising services to collect information about your use
of our Platform over time so that they may play or display ads on our Platform, on other devices
you may use, and on other Platforms, apps or services, including on Facebook. These third
technologies to help analyze and provide us with data and to collect data about consumers
directly through our Services for purposes of analyzing and optimizing our Services, delivering
ads, providing content and ads that are more relevant, measuring statistics and the success of
ad campaigns, and detecting and reporting fraud.
You authorize us to use the Personal Information, Wellness Static & Dynamic
Information, Order Information and the Other Information (collectively, the “Information”) to provide
and improve the Platform and the Services; to solicit your feedback; and to inform you about our
products and services and those of our promotional partners.
You also authorize us to use and/or share Information as described below.
Agents, Providers and Related Third Parties:
We may engage other companies and individuals to perform certain business-related functions on our
behalf. Examples may include providing technical assistance, order fulfillment, customer service, and
marketing assistance. These other companies will have access to the Information only as necessary to
perform their functions and to the extent permitted by law. We may also share your Information with any
of our parent companies, subsidiaries, or other companies under common control with us.
In an ongoing effort to better understand our Visitors, and Customers, we may analyze Personal
Information with Other Information in anonymized and aggregate form in order to operate, maintain,
manage, and improve the Platform and the Services and for our own research purposes. This aggregate
information does not identify you personally.
As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate
sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be
transferred as part of or during our consideration of such an event.
We may disclose your Information if required to do so by law, or in the good faith belief that such
action or disclosure is necessary or appropriate to: (i) operate the Platform, (ii) comply with any
legal obligation, report unlawful activity, cooperate with law enforcement, or protect against legal
liability, (iii) protect and defend our rights, property, personnel, suppliers, sponsors, agents or
licensors, or (iv) protect the personal safety of vendors, users of the Platform or the public.
We take commercially reasonable steps designed to protect the Information from loss,
misuse, and unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee
the security of the Information, nor can we guarantee that the information you supply will not be
intercepted while being transmitted to or from us over the Internet. In particular, e-mail you send or
receive may not be secure, and you should therefore take special care in deciding what information you
send to us via email.
Information Access & Communication Preferences
When registering with our Platform, customers may opt out of having their
Information used for purposes not directly related to the provision of goods or services through our
Platform. Customers may also access, remove, review, and/or make changes to the same by following the
instructions found on the Platform. In addition, you may manage your receipt of marketing and
non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any
Reload Health marketing e-mail. We will use commercially reasonable efforts to process such requests in
a timely manner. Customers cannot opt out of receiving transactional emails related to their account
with Reload Health.
Location of Data storage & processing
The Platform, the Services, and their servers are operated in the United States,
Europe and Brazil. Please be aware that your information, may be transferred to, processed, maintained,
and used on computers, servers, and systems located outside of your state, province, country, or other
governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
If you choose to use the Platform and/or the Services, you hereby irrevocably and unconditionally
consent to such transfer, processing, and use.
The Platform and the Services may contain links to external websites. Reload Health
has no control over the privacy practices or the content of these external websites. As such, we are not
responsible for the content or the privacy policies of those External Sites. You should check the
We do not knowingly collect Personal Information from children under the age of 16.
If you are under 16, please do not give us any Personal Information. We encourage parents and legal
instructing their children to never provide us Personal Information without their permission. If you
have reason to believe that a child under the age of 16 has provided Personal Information to us, please
contact us, and we will endeavor to delete that information from our databases.
If you are a California resident, please click here
for a supplemental California Privacy Notice containing additional information about the processing of
your personal information and the rights granted to you by California law.
Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of
future sales of certain covered information that an online operator has collected or will collect about
the resident. To submit such a request, please contact us at firstname.lastname@example.org with “Nevada Opt-Out” in
the subject line.
We will retain your information for as long as your account is active or as needed to provide you
services. If you wish to cancel your account or request that we no longer use your information to
provide you services, please contact us. We will retain and use your information as necessary to comply
with our legal obligations, resolve disputes, and enforce our agreements.
any material changes, we will notify you by email (sent to the email address specified in your account)
or prominent posting on the Reload website prior to the changes becoming effective. By accessing the
to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use