Reload Health Privacy Policy As of February, 25th, 2021
This Privacy Notice relates to the information collection and use practices of Reload Health SAS related with our Services, which are made available to you through our Platform (the “Platform”). The Reload Platform includes its website located at, its online Assessment (, Mobile App and Recommendation Dashboard(s).
Description of Users and Acceptance of Terms This Privacy Policy applies to visitors to the Platform, who view only publicly-available content (“Visitors”), and customers who have purchased part of our Services (One-time purchase and/or subscription) (“Customers”). By visiting our Platform, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. By purchasing a Service, each Customer is agreeing to the terms of this Privacy Notice and the accompanying Terms of Use.
Information Collection & Received In the course of operating the Platform, and the Services, Reload Health SAS will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information. Personal Information: In order for us to help you build your Personalized recommendations (Nutrient, Nutritional, Lifestyle), you will be asked to provide us with personal information about yourself, such as your first name, e-mail address, gender, age and zip code. If you would like to purchase one of our Services, you will be required to provide us with additional personal information about yourself, such as your name, and shipping address. All information that we receive under this section is collectively called “Personal Information.” We do not collect any Personal Information from Visitors when they use the Platform, unless they provide such information voluntarily. However, we do at times collect contact information about prospective customers from third-party sources, including promotional and marketing partners. Wellness Information: In order for us to help you build your Personalized recommendations (Nutrient, Nutritional, Lifestyle), you will be asked to provide us with some information about your health and wellness, including but not limited to, your health goals, your diet, your lifestyle, your wellness, symptoms and medical conditions that you have experienced (collectively, the “Wellness Information”). These information might be provided “statically” through Reload Assessment and “dynamically” through the use of Reload App. Billing Information: In order to purchase one of our Services, you will be required to provide certain information in addition to the Personal Information noted above. Such information may include a credit card number, expiration date, billing zip code, activation code, and similar information (collectively, the “Billing Information). Such Billing Information will be collected and processed by our Third Party Payment Vendor pursuant to the terms and conditions of their privacy policies and terms of use, and we do not obtain access to any Billing Information. Order Information: When Customers place an order for their Personalized Reload Pack(s), we will also collect and/or receive certain information, including but not limited to, the Products in their Personalized Reload Pack(s) (“Order Information”). Other Information: In addition to the Personal Information, Wellness Information, Order Information, and the Billing Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include: From Your Activity: In an ongoing effort to improve the Platform and the Services, we automatically collect certain information when Visitors visit the Platform, and when Customers use the Services. Such information includes, without limitation, IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Platform Visitors visit, and similar information concerning your use of the Services. From Cookies: We collect information using “cookie” technology. Cookies are small packets of data that a Platform stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Services. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services on our online services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. Third-Party Analytics & Advertising: We may use one or more third-party analytics services (such as Google Analytics) to evaluate your use of the Services, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Services and mobile and Internet usage. We may also permit third-party online advertising networks, social media companies and other third-party advertising services to collect information about your use of our Platform over time so that they may play or display ads on our Platform, on other devices you may use, and on other Platforms, apps or services, including on Facebook. These third parties may use cookies, pixel tags (also called web beacons or clear gifs) and other technologies to help analyze and provide us with data and to collect data about consumers directly through our Services for purposes of analyzing and optimizing our Services, delivering ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud.
Information Use You authorize us to use the Personal Information, Wellness Static & Dynamic Information, Order Information and the Other Information (collectively, the “Information”) to provide and improve the Platform and the Services; to solicit your feedback; and to inform you about our products and services and those of our promotional partners. You also authorize us to use and/or share Information as described below. Agents, Providers and Related Third Parties: We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer service, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law. We may also share your Information with any of our parent companies, subsidiaries, or other companies under common control with us. Aggregated Information: In an ongoing effort to better understand our Visitors, and Customers, we may analyze Personal Information with Other Information in anonymized and aggregate form in order to operate, maintain, manage, and improve the Platform and the Services and for our own research purposes. This aggregate information does not identify you personally. Business Transfers: As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be transferred as part of or during our consideration of such an event. Legal Requirements: We may disclose your Information if required to do so by law, or in the good faith belief that such action or disclosure is necessary or appropriate to: (i) operate the Platform, (ii) comply with any legal obligation, report unlawful activity, cooperate with law enforcement, or protect against legal liability, (iii) protect and defend our rights, property, personnel, suppliers, sponsors, agents or licensors, or (iv) protect the personal safety of vendors, users of the Platform or the public.
Information Protection We take commercially reasonable steps designed to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee the security of the Information, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, e-mail you send or receive may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Information Access & Communication Preferences When registering with our Platform, customers may opt out of having their Information used for purposes not directly related to the provision of goods or services through our Platform. Customers may also access, remove, review, and/or make changes to the same by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Reload Health marketing e-mail. We will use commercially reasonable efforts to process such requests in a timely manner. Customers cannot opt out of receiving transactional emails related to their account with Reload Health.
Location of Data storage & processing The Platform, the Services, and their servers are operated in the United States, Europe and Brazil. Please be aware that your information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you choose to use the Platform and/or the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use.
External Websites The Platform and the Services may contain links to external websites. Reload Health has no control over the privacy practices or the content of these external websites. As such, we are not responsible for the content or the privacy policies of those External Sites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
Children We do not knowingly collect Personal Information from children under the age of 16. If you are under 16, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide us Personal Information without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.
California Residents If you are a California resident, please click here for a supplemental California Privacy Notice containing additional information about the processing of your personal information and the rights granted to you by California law.
Nevada Residents Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that an online operator has collected or will collect about the resident. To submit such a request, please contact us at with “Nevada Opt-Out” in the subject line.
Data Retention We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy This Privacy Notice is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Reload website. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or prominent posting on the Reload website prior to the changes becoming effective. By accessing the Platform and/or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.
Contact If you have questions about this Privacy Policy, please contact Reload Health via email at with “Privacy Policy” in the subject line.